Butler Service Script

Arrival of the Guest

B: Good Morning Ma’am/Sir! Welcome to LITE Hotel, my name is _______, how may I help you?

G: I want to check. Is there any available room?

B: Yes Ma’am/Sir. Let me assist you to the front desk. May I carry your luggage?

G: Sure! Thanks.

After checking – in

• Carry the guest’s luggage and escort to the room

B: Ma’am/Sir, let me escort you to your room.

G: Yes sure!

B: Before we arrive to your room, allow me to explain our hotel facilities. Breakfast will be available at the Restaurant located at Lobby level from 6:00am to 10:00am. We also have Café and Business Center at Lobby level. Our meeting rooms are located on the 2nd floor, the swimming pool, spa and fitness center are on the 5th floor. Let us know if you need to make reservations for our hotel facilities.

G: Yes. Thank you for the information.

Room Familiarization

B: We are in front of your room, Ma’am/Sir. May I have your key for me to open the door for you?

G: Sure. Thanks!

• After entering the room

B: Have a sit Ma’am/Sir.

(Put the luggage on the luggage rack)

B: Ma’am/Sir, allow me to explain the room facilities. You have safety deposit box inside the wardrobe. You also have a mini bar, if you want to consume snacks/drinks, don’t forget to fill the mini bar list. This is the remote control for your television channel list. You have a view to the city, and this is your bed side lamp. Telephone to make an outgoing call, press 0 for operation assistance, 1 for housekeeping, 2 for laundry, and 3 for room service. This is your air conditioner, and lastly, this is your bathroom, for the water tap, red button for hot water and blue for cold water.

G: Alright. I will ask you again if I forgot.

B: It is my pleasure, Ma’am/Sir.

Unpacking of clothes

B: Ma’am/Sir, may I unpack your clothes and place it in the cabinet.

G: Yes, you can.

B: Okay Ma’am/Sir.

• After unpacking

B: I am done unpacking your clothes Ma’am/Sir. Is there anything else I can do to assist you?

G: No, I think that’s enough. Thank you so much.

B: It’s my pleasure Ma’am/Sir, if you need further assistance during your stay with us, do not hesitate to contact me with speed dial 2323.

G: Okay. Thank you.

Packing of clothes

B: Good Morning Ma’am/Sir. I am here to pack your clothes.

G: Okay.

• Start unpacking then after unpacking

B: I am done unpacking your clothes Ma’am/Sir.

G: Thank you.

• Assist the guest to the front desk to check out. After check out…

B: This way to the parking lot, Ma’am/Sir.

• After putting the luggage to the compartment

B: Thank you for staying with us, Ma’am/Sir. We look forward seeing you to your next check in. Have a good day!